EXCHANGE & RETURN

Here at YC, we strive to give you quality products that fit you perfectly. If you are not 100% satisfied with your purchase, you can exchange your item to a different garment or size. 

EXCHANGE POLICY 

To be eligible for exchange you must:

• contact us within 3 days from collection by sending us an email at hello@yasmeen-cole.com to make your request;

• arrange return shipment within 14 days from collection.

Our policy lasts 14 days from the shipping date. We do not accept returns or refunds after 14 days from the shipping date.

  • For local customers, you can exchange any unworn, unwashed, unaltered, and with its tags intact within 14 working days from purchase.

  • For overseas customers, you can exchange any unwashed or defective merchandise with the tag intact within 21 working days from purchase.

  • You can either request for a size exchange, exchange it for another item of the same price, or top up for an item of a higher price. Subjected to stock availability. 

  • Exchanges can only be done once per invoice with and $10 delivery charge. 

  • All items will be inspected on return and the items are your responsibility until they reach our warehouse.

  • We try hard to accept all returns and they are still acceptable even when it's not in the original packaging. 

  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

  • We are not responsible for any items that are returned to us by mistake.

  • Kindly use a postal service that insures you for the value of the items you are returning or obtain proof of posting.

REFUND POLICY ​

  • Refunds are allowed in case to case basis. 

  • Refunds will less delivery service which we have initially incurred, $5 to $15

  • Strictly no refund on sale items. 

  • Customers are responsible for their own return shipment. 

  • We will charge $5-$15 if we have to pick up the return items. 

  • Please give us 3 to 5 days for a refund via paynow or bank transfer. 

  • We try hard to accept all returns and they are still acceptable even when it's not in the original packaging. 

  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

  • We will check all dresses for defects before sending to customers, in any case if we find any defects and items has no more stock, we will send an email/whatsapp message for refund details. 

NOTES

a) Measurements stated online may vary from 0.5" to 0.75".   

b) There may be discrepancies cases due to colour calibration of individual's computer or it might appear slightly darker in reality due to strong studio lighting used or natural light. It will not be considered as a defect.

c) Prints placement on the products may vary, unless otherwise stated.

Please wait for confirmation from us before sending your item back to us. 

All exchanges and returns will be processed via this email account: hello@yasmeen-cole.com